Everest Hiking Team Pvt. Ltd.
Thamel, Kathmandu
This Privacy Policy explains how Everest Hiking Team Pvt. Ltd. collects, uses, stores, shares, and protects your personal information when you interact with us, including when you book a trip, submit an inquiry, visit our website, or contact us regarding trekking, tours, or expeditions.
We respect your privacy and will do our best to protect it. By availing yourself of our services, you agree to this Privacy Policy. Kindly read this document in detail.
We collect different types of information to provide secure and efficient services.
We may collect your personal information when you make a reservation or inquire.
Full Name
Email Address
Phone Number
Date of Birth
Gender
Nationality
Passport details
Travel interests and preferences
Payment information (processed securely through approved payment providers)
Information on visas and other travel documents
Medical information and dietary requirements (only if voluntarily provided)
This information is required to facilitate your booking and make travel arrangements for your security during your travels.
You can also give us additional information that includes details about your particular requirements regarding your accommodation, or any other requests or requirements.
If you create an account with Everest Hiking Team Pvt. Ltd., we may collect:
User name and password
Previous bookings and travel records
Stored preferences and settings
Communication preferences
Information about loyalty programs (where applicable).
This enables us to offer a more personalized service for you.
Technical data is collected by us automatically once you interact with our services or visit our site. This includes:
IP address
Browser Type and Version
Type of device and operating system
The number of pages visited and the time spent on a website
Date and time for visits
Clicks, search words, and navigational behavior
Approximate location data
This data helps us to understand how users interact on our website, so that we can improve the performance, usability and quality of content.
Cookies and other tracking technologies are used on our website to enhance your browsing experience.
Improve website functionality
Analyze website traffic and usage
Personalize content and services
You can disable cookies through your browser's settings at any time. Some features of our site may not work properly if you turn off cookies.
This information is collected for a variety of purposes, including service delivery, booking and customer support.
Your personal data will be used to:
Confirm and complete your booking.
Book your accommodation, transportation, guides, and activities.
Send booking confirmations and issue invoices
Arrange permits and other necessary travel services
Provide updates regarding your trip.
If we don't have these details, we can't provide the service requested.
Your data can be used to improve and personalize your travel experience. We do this via:
Understanding your travel preferences
We can recommend suitable trekking or tour packages.
Our services and itineraries are always improving.
Sending travel offers, updates or suggestions
Improving the functionality and user experience of our website
Then we can deliver a better and more personalized travel experience.
We use your information to respond to inquiries, provide support before, during, and after your trip, resolve complaints, communicate important updates, and assist during emergencies.
Compliance with legal and regulatory requirements
Maintenance of accounting records
Prevention of fraud or misuse
Response to requests from governmental/legal bodies
When necessary, responding to any request made by the government/authority
Protection of rights and safety of our customers, employees, and business
We respect your privacy. We do not rent or sell your personal information to third parties. We may also share your personal information with trusted service partners to ensure that your trip is delivered effectively. This could include:
Hotels or accommodation suppliers
Transport suppliers (flights or buses)
Support personnel and/or trekking guides
Trekking companies or activities suppliers
Payment service providers
Email service providers and website hosting providers
These third-party service providers would only need to access the minimum amount of information necessary and are subject to stringent rules regarding confidentiality and data security.
Your personal information may be shared with third parties if needed to comply with legal requirements.
Requests made by law enforcement authorities
Regulatory compliance
Fraud prevention and security risks
In the event that there is any restructuring, merger, or acquisition involving our company, then we will make sure that your personal data is shared in line with the rules outlined in this privacy policy.
We are committed to protecting your privacy, and we use the appropriate security measures. Included are:
Firewalls and secure servers
Encrypted payment processing systems
Restricted Access to Personal Data
Regular monitoring and security assessments
Data handling policies and confidentiality are part of the internal policies.
Despite our best efforts, we cannot guarantee that any online system or electronic method of storage is 100% secure. We cannot, therefore, guarantee the absolute security of any data. You acknowledge this risk by using our services.
Your personal data will be stored for as long as is necessary. Your data shall be retained in circumstances such as:
With regard to making your booking firm and providing our services,
To comply with our legal obligations,
To address any problems that may occur,
For our own business purposes,
You may request deletion of your personal information where legally permitted. It is important to understand that there may be certain information that may need to be retained to comply with legal, accounting, or operational obligations.
Subject to applicable laws, you may have the right to:
Access your information
Correct inaccurate information
Request deletion
Request a copy of your data
Withdraw consent where applicable
Opt out of marketing communications
You can contact us directly to exercise your rights using the details on our official channels of communication.
We will only send promotional communications where permitted by applicable laws or with your consent where required.
By clicking on the unsubscribe button in our emails, or by contacting us directly, you can always opt out of receiving marketing communications. We may still send you service-related messages such as confirmations of bookings or itinerary changes, even if you choose to opt out.
Your information may be processed or transferred outside your country where necessary to deliver travel services. We take reasonable measures to protect such data.
The Company reserves the right to amend this Privacy Policy at any time to incorporate changes in services, legal and operating practices. The amendments will be posted on our website along with an amended effective date.
We encourage all users to check the Privacy Policy from time to time for any updates.
Should you have any concerns regarding our Privacy Policy, require access to or modification of your data, or seek to enforce your rights under this policy, you may contact us through the following channels:
Company Name: Everest Hiking Team Pvt. Ltd.
Address: Thamel, Kathmandu, Nepal
Please be assured that we will make every possible attempt to resolve your query in accordance with the rules and regulations.
